Refund policy
Last updated: August 10, 2026
Thank you for shopping with Cupcake Cat Co. Because our products are sent directly to fulfillment shortly after purchase, all sales are final once processing or fulfillment has begun. We do not accept returns or exchanges for change of mind, preference, ordering the wrong item, or providing an incorrect address.
ORDER CANCELLATIONS
Cancellation requests must be submitted within 1 hour after the order is placed. We will attempt to cancel and refund the order only if processing or fulfillment has not begun. Once processing or fulfillment has started, the order cannot be cancelled.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Inspect your order when it arrives. Contact us at returns@cupcakecatco.com within 7 days of delivery if an item is damaged, defective, incorrect, or missing. Include your order number and clear photos or video showing the item, the issue, and the packaging.
After reviewing the evidence, we may provide a replacement, replacement part, or refund, as appropriate. Please keep the item and all packaging until we give you instructions.
AUTHORIZED RETURNS
Do not send an item back unless Cupcake Cat Co. has provided written return authorization and the correct return instructions. Items sent to the address on the original shipping label, or returned without authorization, will not be accepted or refunded. If a return is required because an item is damaged, defective, incorrect, or otherwise our responsibility, we will provide instructions and cover reasonable approved return shipping costs.
SUBSCRIPTION ORDERS
Canceling a subscription stops future charges. If a renewal has already been charged, contact us immediately. We will attempt to cancel it only if processing or fulfillment has not begun. Once processing or fulfillment has started, the renewal is a final sale except when the item arrives damaged, defective, incorrect, or missing.
REFUNDS
Approved refunds are issued to the original payment method, generally within 10 business days after approval. Your bank or card provider may require additional processing time. Original shipping charges are non-refundable except when the item is damaged, defective, incorrect, missing, or otherwise required by applicable law.
YOUR LEGAL RIGHTS
Nothing in this policy limits any consumer rights that cannot be waived under applicable law.
CONTACT
Email: returns@cupcakecatco.com